Returns, Cancellations & Refunds

Coffee Plus | Simran Worldwide
Last updated: 30 September 2026

Coffee Plus sells freshly roasted coffee, accessories and equipment. This policy explains how to cancel an order, request a voluntary return, and report an incorrect, damaged or defective product. Your rights under applicable law are not restricted by the change-of-mind conditions below.

Contact us

Email info@coffee.plus with your order number, product and reason for contacting us. You may also call +91 98111 22565. Please contact us before sending any product back so we can provide the appropriate return instructions.

Cancelling before dispatch

If you want to cancel an order before it is dispatched, contact us as soon as possible. An ordinary in-stock order cancelled before courier handover is eligible for a refund. If a coffee order has already been roasted or prepared specifically for you, or an item was specially procured for you, we will explain any cancellation terms disclosed when you placed the order and the options available under applicable law. For pre-orders and special orders, see our Purchase Options Cancellation Policy.

If Coffee Plus cannot fulfil your order as agreed, we will contact you and offer an applicable refund or another option you may choose to accept. We will not substitute another product without your agreement.

Voluntary returns after delivery

If you change your mind about an equipment or accessory purchase, email us within seven days of delivery to request a return. A voluntary return can be considered for an individual item priced at ₹20,000 or less, provided it has not been used by the customer and is returned complete, with supplied accessories and suitable original packaging. Coffee Plus may have opened and powered on equipment for its pre-dispatch quality check; this does not by itself make an otherwise unused item ineligible.

Equipment priced above ₹20,000 is not eligible for a voluntary change-of-mind return. Freshly roasted coffee is also not eligible for a voluntary change-of-mind return. These exclusions do not apply to a claim that an item is incorrect, damaged, defective or misdescribed.

For an accepted voluntary return, you arrange and pay for secure return shipping. A return-handling charge of 5% of the returned item's price may apply. Before you send the item, we will confirm the exact percentage, rupee amount and reason for the charge in writing; you may decide not to proceed with the voluntary return if you do not accept the quoted charge. We will inspect the returned item and explain any condition-related issue before finalising the refund. We do not apply the former flat restocking-fee schedule or an automatic payment-gateway deduction under this policy.

Incorrect, damaged or defective items

If the outer carton is visibly damaged at delivery, you may decline it and contact us promptly. If a problem becomes apparent only after you open an apparently intact package, email us with your order number, a description and any helpful photographs or video. Accepting the parcel does not automatically prevent a claim. An unboxing video is useful but is not the only acceptable evidence.

We will investigate and explain the appropriate next step, which may include assessment, repair, replacement or refund depending on the facts and applicable law. Where a damaged item needs to be collected for assessment, Coffee Plus arranges and pays for the collection. The voluntary-return window, high-value exclusion, customer-paid return freight and 5% handling charge do not govern these claims. A manufacturer warranty does not replace applicable consumer rights.

For an apparently lost shipment, contact Coffee Plus. We will investigate with the delivery partner and arrange an applicable replacement or refund; you do not need to pursue the carrier first.

Failed delivery

If three genuine delivery attempts fail because you are unreachable or supplied an incorrect address, the parcel may be returned to Coffee Plus. We will contact you about the available options. A second delivery may require an additional charge disclosed before it is booked. A cancellation request instead will be assessed under this policy and applicable law. Refusing a visibly damaged carton is handled as a damage report, not an ordinary failed delivery.

Refunds and complaints

Once a refund is approved, Coffee Plus initiates it to the original payment method on the same business day. The time taken for funds to appear depends on the bank or payment provider; it may take 2–21 days after initiation. We can provide available refund transaction details if you need to follow up with your provider.

For help or a complaint, email info@coffee.plus. We acknowledge consumer complaints within 48 hours and work to resolve them within one month. For shipping estimates and pre-order delivery, see our Shipping & Delivery Policy. For subscription and pre-order changes, see our Purchase Options Cancellation Policy. For product-specific warranty service, see the applicable product warranty information.