Coffee Plus Shipping Policy

Last updated: October 2026

Simran Worldwide, trading as Coffee Plus, dispatches orders from New Delhi for delivery across India. This policy explains our dispatch targets, delivery estimates, shipping charges and what to do if a delivery goes wrong.

In-stock orders

We aim to dispatch in-stock orders on the next business day after payment confirmation. Our daily order cut-off is 4 pm. Sundays and public holidays are excluded from business days. This dispatch target applies across our product categories.

The estimated delivery range for an in-stock order is displayed at checkout and calculated from order placement. It is an estimate, not a guaranteed arrival date. We send tracking information when your order is dispatched. If your shipment is delayed, email info@coffee.plus with your order number so we can investigate with the delivery partner.

Shipping and related charges

Standard road shipping is free for B2C orders across India. Available priority-delivery options and their charges are shown at checkout.

Commercial-machine orders are generally quoted separately. Delivery, installation, training and after-sales maintenance arrangements are specified in the applicable quotation; installation is charged separately unless the quotation expressly includes it. Special packaging or palletisation may also carry an additional charge, which we will disclose before payment.

Pre-orders

A product marked pre-order is not available for immediate dispatch. Pre-orders require full payment, and the applicable product page displays its estimated timeline. Import, customs and sea-freight schedules can affect that estimate. Tracking is provided after the product reaches India and is booked for dispatch to you.

If a pre-order is delayed by more than seven days beyond its stated timeline, we will contact you and explain the available options, including store credit if you choose it. Refund requests will be assessed under our Returns & Refunds Policy and applicable law.

A product procured specifically for a customer will be clearly identified as a special order, with its cancellation terms disclosed and accepted before payment. Those terms do not limit applicable remedies for a defective, misdescribed or unlawfully late item.

Inspection before dispatch

We open the factory packaging to carry out a pre-dispatch power and function check. We do not brew coffee or grind coffee on the item during this check. If an item fails inspection, we will offer you a refund or a replacement.

We record inspection and packing evidence. Where special packaging or a pallet is required or requested, any additional charge will be agreed before payment.

Damage, loss and failed delivery

If the outer carton is visibly damaged, please decline delivery, ask the delivery partner to record the damage where possible, and contact info@coffee.plus promptly. If damage is discovered only after opening, contact us with your order details and available photographs. We will assess the cause; accepting a parcel with an apparently intact carton does not automatically rule out a claim. Coffee Plus arranges collection where a damaged item needs to be returned for assessment.

High-value B2C shipments are insured. Insurance and courier claims are handled by Coffee Plus; they do not replace your route to contact us about a delivery problem.

If a shipment appears lost, contact Coffee Plus. We will investigate with the delivery partner and arrange an applicable replacement or refund. You may also contact the carrier, but that is not a prerequisite for us to handle your case.

Delivery partners normally make three attempts. If genuine attempts fail because you are unreachable or the delivery address you supplied is incorrect, the parcel may be returned to Coffee Plus. We will contact you about the available options; re-delivery may require an additional charge disclosed before it is arranged. A request to cancel instead will be assessed under our Returns & Refunds Policy and applicable law. Declining a visibly damaged parcel is treated as a damage case, not a failed delivery.

Contact and complaints

For a delivery query or complaint, email info@coffee.plus with your order number. We acknowledge consumer complaints within 48 hours and work to resolve them within one month.